A highly adaptable in-house IT role, focused on digital transformation and automation with the aim on improving the company's existing manual HSEQ processes. Responsible for enhancing business systems with new software and hardware solutions, reducing the dependency on external contractors and services.

• Assessed and optimised existing workflows by designing, developing, and deploying comprehensive digital Integrated Management Systems (IMS), including HSEQ Management, Learning Management, Content Management, procurement/quotation system, HR, CRM, vendor/supplier system, and inventory/asset management.
• Actively supported annual external ISO audits, consistently achieving certifications (ISO 9001, 14001, 45001) since 2018.
• Spearheaded the procurement and deployment of IT infrastructure (computers, tablets, and servers) across Perth and Darwin offices.
• Led the migration from a POP/SMTP email system to Microsoft Office 365, managing domain configuration, user accounts, license administration, Teams management, security, MDM, and backups.
• Provided IT and IMS training and support to staff, enhancing user capabilities and system adoption.
• Managed Adobe license administration and played a key role in migrating the company from landlines to a Teams phone system.
• Contributed to the development of websites for Elemera, Safehouse, and Inlex, administer web hosting servers (DNS/domains management) across staging and production environments.
• Implemented new and improved various existing processes including automating HR workflows, client surveys, managing social media via LinkedIn, and introducing QR-coded asset management.
• Setup of internal NAS for secured external access via VPN
• Document control management
• Contributed to security policies
• Set up a visitor management kiosk system, streamlining on-site visitor tracking across multiple offices.
• Integrated AI capabilities for tailored business queries, driving further process efficiency and decision-making.

• Awarded for Company Values - 31/10/2022, 10/07/2023, 15/01/2024
• Lead Auditor (Auditing MS, Leading Audit Teams, Auditing QMS ISO 9001:2015/EMS ISO, 14001:2015/OH&S-MS ISO 45001:2018) - PricewaterhouseCoopers. 2018

Represented the University of Western Australia in-country for student recruitment across Malaysia and Singapore, acting as a key liaison between the university, recruitment agents, and prospective students.

• Delivered comprehensive training on UWA courses, admissions processes, and entry requirements, ensuring agents were well-equipped to guide potential students.
• Served as the primary contact between recruitment agents and UWA admissions teams, facilitating smooth communication and efficient resolution of inquiries.
• Evaluated and recommended the appointment of new agents, while monitoring the performance and effectiveness of existing agents.
• Provided market intelligence reports, offering insights into evolving trends and shifts in the Malaysia/Singapore education market to support strategic recruitment efforts.

Led student recruitment in-country and strengthened Curtin University's branding in South East Asia, predominantly in Malaysia, collaborating with agents to engage prospective students.

• Conducted detailed training sessions and presentations on Curtin University’s courses, admissions requirements, and processes for recruitment agents, enhancing their capacity to promote the university.
• Represented Curtin University at agent events, education fairs, and institutional fairs, offering guidance to students and parents on academic pathways and study options.
• Managed follow-up on leads, including tracking of applications, issuing offer letters, and facilitating credit transfers.
• Drove recruitment activities and cross-sales efforts, expanding outreach to students in Singapore, Brunei, and Indonesia.

Led major initiatives for retail sales business growth, including expanding into three new locations, enhancing brand visibility, and overseeing product launches and training programs.

• Developed and executed long-term retail business strategies, overseeing financial planning, marketing initiatives, P&L reporting, and regional roadshows.
• Successfully implemented diversification efforts, branching into new ventures including a training center, a Bed-and-Breakfast (managed via Airbnb), and a café.
• Cultivated B2B relationships with government agencies, private enterprises, and educational institutions, driving business opportunities and partnerships.
• Ran marketing efforts, including managing social media presence, website development, and creating brochures and other promotional materials.
• Conducted product training and demonstrations for education and government agencies, enhancing product awareness and adoption.
• Developed a custom CRM using FileMaker Pro to streamline operations, managing point-of-sale, quotations, invoicing, inventory, and daily sales reporting.

• Certified Apple Certified Help Desk Specialist - Apple, 2007
• Certified Apple Product Professional - Apple, 2006

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Focused on designing and developing web architectures and databases to streamline and centralise content management for Curtin University’s Property and Facilities departments.

• Led the development and launch of multiple web-based systems, including an online service request platform, digital mapping facilities, and a central digital library for university-wide use.
• Co-developed an in-house content management system (CMS) and image library, improving content organisation and accessibility.
• Worked primarily on Mac OS X, utilizing Apple WebObjects, PHP, Java, and HTML for web development projects.
• Delivered in-class tutoring for Internet Design subjects to university students, covering web semantics, accessibility, user interface design, cross-browser compatibility, XML, HTML, and CSS.

• Awarded Team of the Quarter & finalist Team of the Year | Curtin University. 2003
• Awarded Outstanding Community Contribution, Curtin Volunteers! | Curtin University. 2002, 2003
• Awarded Worldwide Developers Conference (WWDC 2002) Scholarship - team award | Apple University Consortium (AUC). 2002